Privacy Policy

Jcway Pty Ltd ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we handle personal information when you use jcway.site or engage us for construction and renovation services.

1. Information we collect

• Identity and contact details: name, email, phone number, and property or site address.
• Project information: plans, photos, scope, budget and preferences you share with us.
• Transaction information: quotes, contracts, invoices and payment records.
• Technical information: IP address, browser type and pages visited, collected via cookies and server logs.

2. How we collect it

We collect information directly from you (forms, email, phone, site meetings), from your authorised representatives, and automatically when you browse our website.

3. Why we collect and use it

• To respond to enquiries and prepare quotes.
• To deliver, manage and invoice building and renovation work.
• To meet legal, licensing, insurance, safety and tax obligations.
• To improve our website and services.
• To send updates about your project. We only send marketing with your consent, and you can opt out at any time.

4. Disclosure

We may share information with subcontractors, suppliers, certifiers, councils, designers, insurers, payment and IT service providers, and professional advisers, only as needed to provide our services or comply with law. We do not sell personal information.

5. Overseas disclosure

Some of our service providers (for example, email or hosting providers) may store data outside Australia. We take reasonable steps to ensure they handle information consistently with the APPs.

6. Security and retention

We take reasonable steps to protect information from misuse, loss and unauthorised access. We keep records for as long as needed for the purposes above and as required by law (including construction and tax record-keeping requirements), then securely delete or de-identify them.

7. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us below. We will respond within a reasonable time, usually 30 days.

8. Complaints

If you believe we have breached the APPs, contact us and we will investigate. If you are not satisfied, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au). See also our Complaints Policy.

9. Contact

Jcway Pty Ltd (ACN 687 125 275, ABN 97 687 125 275)
42 Fegan St, West Wallsend NSW 2286, Australia
Email: [email protected]
Phone: +61 435 159 275