Complaints Policy

We want to hear from you if something is not right. This is how we handle complaints about our services, workmanship or privacy practices.

1. How to complain

Contact us by email at [email protected], by phone on +61 435 159 275, or by post to 42 Fegan St, West Wallsend NSW 2286, Australia. Please include your name, contact details, the project address and a description of the issue.

2. What happens next

• We will acknowledge your complaint within 2 business days.
• We will investigate and may arrange a site inspection.
• We aim to provide a written response and proposed resolution within 14 days.

3. If you are not satisfied

You may contact NSW Fair Trading (fairtrading.nsw.gov.au, 13 32 20), which offers dispute resolution for home building matters, or seek independent legal advice. Privacy complaints can be referred to the OAIC.

4. Contact

Jcway Pty Ltd (ACN 687 125 275, ABN 97 687 125 275)
42 Fegan St, West Wallsend NSW 2286, Australia
Email: [email protected]
Phone: +61 435 159 275